Friendly Audits For the Proactive Dealership

Let’s face it, it’s no longer if you are going to get audited by the manufacturer, but when you are going to get audited by the manufacturer. Dealers are being charged back for non-compliance on items that are avoidable. Having a large client base, we see dealers getting audited weekly. We have the insight of what they are looking for and can help you identify and correct these issues. We have a proven process that if followed, can help reduce chargebacks significantly.

AWN can do

more than just manage your warranty claims booking, submissions, and collections, we also offer comprehensive mock audits.

Dealers need to Know:

  • If they are following Policies and procedures with warranty
  • Where to improve vs. OEM Warranty KPI
  • Are/Would be vulnerable for an audit
  • What their potential exposure would be
  • What resources are available for help

We have developed a proprietary auditing tool that we use to audit selection of the claims the way the manufacturer would and provide you a detailed report that would include:

  • The value of the audit
  • The potential loss due to non compliance
  • Types of compliance issues found
  • Staff responsible for the compliance issues
  • Marked up repair orders showing you exactly what was wrong with the RO
  • A suggestion action plan for correction
  • consultation and review of audit with Dealer personnel

We have developed four audit packages to fit any dealers needs.

Tier 1

Cost: $1300

  • 20 Repair Order audit + consultation and review of audit with Dealer personnel
  • Purpose: Baseline audit review to see where your store stands with warranty compliance

Tier 2

Cost: $1800

  • 30 Repair Order audit + consultation and review of audit with Dealer personnel
  • One additional review of audit with Service Personnel (Svc Mgr / Techs / Advisors / Warranty Administrator)
  • Purpose: Larger benchmark audit that includes education and training examples of warranty non-compliance

Tier 3

Cost $2500

  • 50 Repair Order audit + consultation and review of audit with Dealer personnel
  • One additional review of audit with Service Personnel (Svc Mgr / Techs / Advisors / Warranty Administrator)
  • Purpose: Mock manufacturers audit that includes education and training examples of warranty non-compliance

We specialize in manufacturer warranty processing for almost all major manufacturers

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