Who is Automotive Warranty Network?
How is AWN different from every other warranty processing company?
AWN is unique in all of North America in that we do NOT just process warranty. We offer three distinct services to dealers that work together for every warranty need.
First we have our Claims Management program. Here we go through a process of auditing each line of each repair order for manufacturer’s compliance. Compliance issues are are identified and communicated to dealership management through our exclusive C.A.R.S. (Claim Accountability Reporting System) application. They are booked by administrators with no less than 5 years experience in their respective manufacturer. We follow through to payment and account for payments by researching differences, appealing when appropriate and accounting for legitimate differences for posting.
Secondly, we offer first class warranty training for technicians, advisors, warranty administrators and service management. Our trainers are former service managers, shop foremen, service advisors, and lead technicians.
Lastly, we have trained warranty auditors on staff to make sure compliance is achieved both on the processing side and in the dealership. No one else offers all of these resources for the best warranty information available.
Working with Automotive Warranty Network
We have never used an outside service before. How does it work?
Are there any set up fees?
What do you need from me in order to sign up?
How long does it take to get up and running once I’ve signed the contract?
Once we have receive the completed agreement, we allow 5 working days for our respective IT Departments to set up the necessary DMS and manufacturer website connections. Once access has been granted and the correct access is verified we will arrange a time to have a kick off call to get services started. It is important to note that we do not start new clients after the 25th of each month. If the decision is made to use our service after that date, or all needed access can not be provided by that date, we will begin services on the 1st of the next month.