Claims Processing For the Burdened Dealership
Don’t worry. Automotive warranty claims management just happens to be our specialty. You see, we don’t just process claims or push paper. Of course we will code, book, submit, correct, and account for your claims. But what sets us apart is that we will look for common discrepancies while we are booking your claims. We then correct and coach your staff on doing it right. (We also offer more in-depth warranty audits to help you manage your exposure.)
Here’s what you get with Automotive Warranty Network
Highly skilled and experienced warranty administrators
- Each of our administrators have at least 2 years experience and are specialized in your car line(s).
- Our administrators are certified annually with the manufacturers they specialize in.
- We encourage and sponsor our administrators to attend every warranty training seminar that is offered.
- We hold quarterly internal training sessions to keep our staff up to date on the most current warranty information.
- Each administrator is required to work a schedule at least monthly and turn it into their manager within our company.
An entire team of skilled experts watching over your warranty claims
- Our managers review your warranty receivables schedule each month and identify issues or concerns and address them before they get out of hand.
- We are trend report experts. We have a team of people that are experts in reading and deciphering the manufacturers’ trend report. If you see concerns on the trend we will review it at your request and make recommendations to you to get the trend inline and minimize your exposure.
- Since we work with a team mentality and have 8 or more administrators skilled in each car line, you actually wield the power of more than one administrator’s knowledge and experience when it comes to those troublesome claims.
- We also have professional trainers that can train your technicians, advisors, and service manager.
Good faith with many manufacturers
Our Process
Our definition of warranty claims administration is more than just being your booker or warranty administrator. We handle each claim from the time the repair is completed by the technician, through coding and booking, submission, correction, and the accounting work.
- Identify warranty RO’s that are finished in your DMS
- Read the technician comments and review punch times.
- Assign the proper labor operations in DMS based on this info
- Notify you of these discrepancies in our CARS application
- Close the RO and submit it to the manufacturer for payment.
- Make sure that all RO’s are closed on payroll dates and end of the month.
- Daily submission to ensure quick payment
- Working the warranty receivables schedule weekly
- Accounting for differences in payment via a weekly JV
Representation in the event of an audit
We specialize in manufacturer warranty processing for almost all major manufacturers
Including
