We get so many service managers that try to tell us, "don't worry about the time punch, it is a recall, the manufacturer has to pay it and they will never look at a recall in an audit."
This is not true.
In fact, time punching is even more crucial on a recall than a regular warranty repair. Vehicles that are recalled for "safety" can be not only a chargeback but a lawsuit to the dealership and the manufacturer if the policy is not followed.
Having a proper time punch is the only "proof" you have that the technician spent the time on that vehicle. Without a time punch, there is no proof that the work was actually performed and how much time was spent repairing the vehicle to make it safe.
Read your recalls. If it says "there is no fix available do not sell." Then don't make a repair and then sell the vehicle. You are leaving your dealership open for a lawsuit should that vehicle be in an accident.
If the recall says there is no fix available and it is a retail customer there will be further instructions in the recall to handle the vehicle for the customer while a fix is being published. DO NOT FIX THE VEHICLE IF THERE IS NO FIX. WE CANNOT GET THESE PAID. If you are sending the customer out with a part that should not have been installed that could also be a safety hazard.
Leave a comment