Mercedes oil consumption issues, camshaft failures, rattle repairs and adjustments? These are the types of claims that can often create several warranty submission issues for dealers.This is where Automotive Warranty Network comes in. At AWN, we have an experienced team dedicated to booking Mercedes claims and submitting them into Netstar (EVA) within 24 hours.
In the booking process as repairs are completed by the technician, AWN will utilize Netstar (EVA) to check the VIN inquiry, confirm service packages, campaigns and recalls are correct. Also, review Xentry Tips to ensure that the appropriate service bulletins and LI documents are referenced. We want you to get your money fast while ensuring that it is compliant with the manufacturer's policy.
We also review the policy and procedure manual regularly to make sure we are on top of all current requirements to make sure your claims are compliant with the guidelines.
AWN strives to obtain all of the knowledge necessary to offer the best in warranty administration and training. In addition to these services, our team will maintain Warranty Administrator certifications through Learning Link in order to help ensure that dealers receive the appropriate recognition and incentives from the manufacturer.
If you have a question about Mercedes-Benz warranty our expert administrators and trainers know the answer. If you would like some references, all you have to do is ask. We have plenty. For more information on our services and products please click one of the links below.