GM Warranty Processing, Training, Auditing

GM Warranty Processing, Training, Auditing

GM Warranty Experts

Automotive Warranty Network, Inc. strives to help General Motors dealers keep the money that’s been submitted and we do this by crossing every “t” and dotting every “i” when it comes to policy and procedure. Since compliance is the name of the game, we want to protect you and your revenue.

We accomplish this through our dozens of GM warranty administrators that have decades of GM warranty experience.  Not only that but we have several trainers with equally as many years of successful, proven results in training service departments how to navigate and adhere to GM policy and procedure when it comes to handling real and sometimes messy warranty repairs in the dealership.

AWN also processes the General Motors contracts as well as misbuilt vehicles, transportation claims, goodwill claims, or any claim that is paid by the manufacturer. We help you make sure that you are also tracking shuttle claims; that’s money that often is left on the table due to lack of documenting.

We are strict when it comes to obeying the written GM policy and procedure.  The biggest item on our mission statement is “Do the right thing.”  We want to be good partners with the dealership and the manufacturer.  Our goal is to make sure your claim meets all GM requirements when it is submitted.

So we dig into GlobalConnect. We verify the vehicle information on the “consultant dashboard” prior to booking claims to make sure the vehicle is within the warranty guidelines.  This also allows us to help you make sure that you have captured open recalls while looking at the inquiry.  We can then look in SI to check symptom codes or special messages and choose the correct labor operation and add times based on the vehicle build.  We also make sure all “misc” charges that are available on recalls are being utilized and collected.

When OLH time is requested we verify all comments are adequate and time punching falls logically to support the time requested and that management is approving the time. We know that when assessors look at claims they need great comments to support all parts replaced.  Our goal is to help technicians tell the story so that any claim that goes “pending” can quickly be approved for payment.

The point is that we know GM warranty.  If you would like some references, just ask. We have a lot of them. For more information on our specific services and products please click one of the links below.


Automotive Warranty Claims Processing


Whether temp care or full outsourcing, we’ve got your back.

Automotive Warranty Audits


Find mistakes you don’t know exist before the manufacturer does.

Automotive Warranty Compliance Training


Let us show you how to fix your costly mistakes onsite, offsite, or online.

Automotive Warranty Compliance Software


Resolve non-compliant ROs with our proprietary software