A technician was removing a cylinder head from the engine when he spotted a well-known cardiologist in his shop. The cardiologist was there waiting for the service manager to come and take a look at his car when the technician shouted across the garage, “Hey Doc, want to take a look at this?”
The cardiologist, a bit surprised walked over to where the tech was working on the car. The tech straightened up, and gestured with his surgical-gloved hands and asked, “So Doc, look at this engine. I opened its heart, took the valves out, repaired or replaced anything damaged, and then put everything back in. When I finished, it worked just like new. So how is it that I make $35,000 a year and you make $1.7 million when you and I are doing basically the same work?"
The cardiologist paused, leaned over, and whispered, “Try doing it with the engine running.”
This tip is just to let technicians out there know that they are valued. Vehicles are now almost as complex as the human body. The doctor is just wanting to get the body fixed, mended, and on the road of life. Technicians just want to get the vehicle fixed, mended and back on the road.
There is also another similarity. Doctors have to document everything they did to repair the body so that the doctor and the hospital get paid for what was done. That is why medical billing is such a hot job. Every test and procedure has a code that the medical billing administrator must code to accurately get everyone paid the correct amount. If tests are left off, scans used, and supplies are billed in error then everyone stands to lose.
It is the same with the technician story. What you record in your story is every bit as important as the doctor is. That is how everyone is going to be compensated. When you leave out important information money is left on the table.
Just like medical insurance companies, the automobile industry is looking for ways “not” to pay the entire claim but rightly so. In the world of so much information, it is assumed that if you did not say it, then they should not have to pay for it! And they are right!
This week’s tip is just a little reminder to all of you that your story is as important as the repair.
What you do is valuable so make sure you get the value of being properly reimbursed by stating every test and step taken for accurate payment.