More than just claims processing
You think this could never happen in your shop. Being a parent of two boys, I learned quickly not to say,”my kids would never do that.” As soon as those words came out of my mouth, I knew I would be doomed because they inevitably do whatever it was I said they wouldn’t do. At AWN, we find this same
How many times do we as administrators hear, “Well the job is finished but I’m just runnin' time.” So what job are you really on when you’re “runnin' time on this job?” That means that you are just going to have to run time on the job that you’re really on when you’re done running time on the
With Hertz shutting down the Denver location and zone, I needed a job. I also knew that being in one dealership, doing one thing would bore me. Those who know me, know that I am a quadruple-A personality. My dad used to call me a “fart in a hot skillet.” I still am not sure that you could get a
As AWN grew, our basement became even more crowded with 8 people elbow to elbow. The front of our house looked like a used car dealership. The neighbors started to complain, and the city came to call telling us we needed to move to an office. We were not ready for an office because that was just paying double rent.
Most of us address recalls as “just a recall, not warranty.” In tech meetings, we do have to address all factory payments. I love the meetings when they are about the beloved subject of warranty. There are usually only three types of responses when we are discussing warranty requirements. There are some discussions where everyone sits with their
Can you guess what this post is about? AGGRESSIVENESS. The manufacturer has tightened spending so much that dealerships are being limited on fluids. The manufacturer is charging back or simply not paying fluids unless the quantity is stated in the technician comments. For example, simply stating “topping off fluids” with the amount charged in part quantity used to be perfectly