More than just claims processing
We've seen it time and time again. Dealers are cruising along when all of the sudden they look at their trend report and there it is. Their parts cost per repair is way too high. The problem is often that there are small items that can really add up in parts cost per repair that you don’t even realize
Every year industry leaders, manufacturers, exhibitors and other key players attend the NADA Show to learn about the latest tools and industry trends. This year the show is March 22-25 in Las Vegas. Once again Automotive Warranty Network will be an exhibitor that you won't want to miss at the 2018 NADA Show Expo. Here are the top 5
As we gear up to go to the 2018 NADA Show I think we are all excited about the show being in Las Vegas this year. There are so many exciting things to see and do in the 24-hour bright light city. It was hard to narrow it down but here is our top 3 choices of things to see
In most of the warranty policy manuals there are sections dedicated to compliance and who is responsible for which function. There are also numerous training materials that outline the responsibility of each department. In these training materials, it is stated that the service manager is the one that holds each position responsible for their own task lists. In many
Why can in-house warranty administration fail? Mistake number one: Wearing too many hats at the dealership which results in too many interruptions. Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples: They are most often the backup for the cashier. I have often seen the warranty admins come in
Oh, my goodness can anything else be wrong in this repair order? I guess I never will see a dealer who follows all the warranty policies, but I always expect that at least they try to follow the correct processes. Well, I guess I never cease to be surprised by my dealer visits. How in the world do we get